1. Eligibility for Returns
You may request a return if:
- You received a defective or damaged product
- You received an incorrect product
- Your product is unused, in its original packaging, and in the same condition as received
2. Return Request Period
Return requests must be submitted within 7 days of receiving your order by emailing [email protected] with your order details and a description of the issue.
3. Return Process
- Contact us to request a return authorization
- Our team will guide you through the process
- The product must be returned with all original tags, manuals, and packaging
4. Inspection and Approval
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your request.
5. Refund Method
Refunds for approved returns will be issued in cash at the time of return pickup or via your preferred agreed method if applicable.
6. Non-Returnable Items
Items that have been used, damaged after delivery, or altered in any way will not be eligible for a refund.
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